You’ve been glued to your tracking app, excitedly anticipating that package. You’re home. You haven’t left the house all day. Then, the notification pops up: “Delivery Attempted.” Frustrating, right? It feels like a slap in the face when you know for a fact no one knocked, rang the bell, or even drove down your street. This isn’t just a minor annoyance; it’s a breakdown in the delivery promise, leaving you with missed packages and a growing sense of disbelief. But before you resign yourself to endless trips to the depot, here are four actionable ways to deal with these infuriating ‘delivery attempted’ messages when you’re very much at home.
1. Document, Document, Document!
The first line of defense is evidence. If you suspect a driver is falsely claiming an attempted delivery, start building your case. This means keeping a close eye on your porch or designated delivery area. Consider setting up a security camera or even just positioning your phone to record footage if you’re home. If you have a smart doorbell, fantastic! Most systems record activity automatically. The next time you receive a ‘delivery attempted’ notification without any visual confirmation, check your camera footage immediately. This concrete proof is invaluable when you contact the delivery company.
2. Communicate Proactively with the Carrier
Don’t wait for the next failed attempt to voice your concerns. As soon as you notice a pattern or receive that frustrating message, reach out to the delivery company. Most have customer service lines or online chat options. Be polite but firm. Explain your situation clearly: you were home, your cameras show no driver, and this is a recurring issue. Provide any tracking numbers and your documented evidence. Some companies allow you to specify delivery preferences or even leave detailed instructions about your specific location (e.g., ‘deliver to back door, side gate is unlocked’). Utilize these options!
3. Leverage Online Reviews and Social Media
Sometimes, a direct complaint isn’t enough. Public pressure can be a powerful motivator for companies to address systemic issues. If you’re consistently experiencing problems with a particular carrier, consider leaving detailed, factual reviews on platforms like Google, Trustpilot, or Yelp. Furthermore, use social media. Tag the delivery company directly in your posts on platforms like Twitter or Facebook. Many companies monitor their social media channels for customer service issues and are more responsive to public complaints. A well-crafted, concise post detailing your experience can sometimes yield a faster resolution.
4. Contact the Seller/Retailer
Ultimately, the seller is your primary point of contact for the goods you ordered. If the delivery company is failing to do its job, the retailer is also experiencing a problem. Inform the seller about the failed delivery attempts and the lack of a legitimate attempt. Provide them with the same evidence you’ve gathered. Often, retailers have established relationships with delivery services and can escalate the issue on your behalf. They might also offer solutions like reshipping the item or issuing a refund, especially if the delivery service cannot guarantee a successful future delivery.
Dealing with false ‘delivery attempted’ messages can be a real headache. However, by being prepared, proactive, and persistent, you can significantly improve your chances of actually receiving your packages. Don’t let a faulty delivery system keep you from enjoying your online purchases!